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The larger issue of “my internet isn’t working” can fall into a few different categories.īefore you can get started on troubleshooting, you need to figure out which of these you’re dealing with: How to diagnose the problem with your home internet connection

An alert message from your home assistant device. An alert that says “you are not connected to the internet.” A video call that keeps freezing. It could be a loading screen that never goes away. If your home internet isn’t working properly, you might find out in a variety of ways. Ask the network's system administrator for more information.Looking to install home internet in your area? You might have to wait several minutes for the Apple TV to notify you that you can join a Wi-Fi network.Īpple TV might be able to join some education or business networks that use a profile. Unplug the Ethernet cable from your Apple TV. If you want to switch from an Ethernet connection to Wi-Fi Then select Network again and select your Wi-Fi network to connect. Press Menu or the Back button on your Apple TV Remote.

Select your current Wi-Fi network and click Forget Network. On the Apple TV menu, go to Settings > Network > Wi-Fi.
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If there's a problem connecting to the network, or if you get a password error Captive networks can include free and pay networks in places like businesses, schools, dorms, apartments, hotels, and stores. If you don't know your password, get help.Īpple TV can't connect to captive networks, which are networks that require an additional or secondary login. Choose the name of a compatible Wi-Fi network to join. Or on Apple TV (3rd generation), go to Settings > General > Network. Make sure that your Apple TV isn't connected to an Ethernet cable - if you're using an Ethernet cable, you won't see the option to connect to Wi-Fi.
