Most of the previous paragraph’s points apply here, too. Wi-Fi / Local NetworkĪs a next step, I considered my local network, albeit only briefly. Finally, I used our user-experience monitoring product uberAgent to analyze my network connections for signs of trouble, e.g. Also, playing streaming video on our iPad never showed any issues. I have a pretty fast internet connection with a provider not known for traffic shaping/throttling of any kind. Given that multiple streaming services were affected, the root cause could not have been with any single service. The sound of a door closing would be heard while the door was still visibly open, and when people were talking their lip movements did not match the words coming out of their mouths at all. After only about 10 minutes of playback, the audio was far enough ahead of the video that the delay was easily noticeable and quite annoying. One aspect was always the same, though: the audio would precede the video.Īmazon Prime Video was affected the most. In other words, the rate at which the audio diverged from the video varied between services. However, not all of these services were affected in the same way. Streaming ServiceĪs mentioned above the issue happened with all the video streaming services I tested: Amazon Prime Video, Netflix, and YouTube.
Start at the source and work your way towards the affected device or software. The next time you start RealPlayer, videos should play correctly.In sync by Jochen Spieker under CC Troubleshooting Steps Uncheck the box under Compatibility Mode. Click the Windows Start button in the bottom left of your computer screen.ĥ. If your computer is running Windows 7, the problem may be due to a Compatibility Mode setting in Real Player. Click and drag the slide bar to Most Reliable. Select Hardware and look in the Video Card Compatibility area.ģ. Click the RealPlayer logo and then Preferences.Ģ. If the sound plays but the screen is black, or if the video appears to play fine while you click and drag the player to a different part of your desktop but then stops, the following steps may resolve the issue:ġ. Solution 1: Change the video card compatiblity setting If a video card or its drivers are incompatible, you may see stretched or snowy video, or no video at all, even if the sound plays perfectly. Not all video cards or their drivers will function properly with this optimized approach. To deliver the best video in the fastest possible way, RealPlayer uses the latest optimized video protocols. Why is my video distorted or not displaying in RealPlayer?
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